eGain (EGAN)
Provides governed knowledge, AI agents, and service workflows for enterprise customer support.
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Sells SaaS that turns governed enterprise knowledge into answers for customer-service teams, AI agents, and digital support channels. Revenue is reported as one software segment, with professional services attached to deployments.
Packages AI Knowledge Hub with AI Agent, Composer, Conversation Hub, and Analytics Hub so enterprises can manage trusted service knowledge, automate customer conversations, and measure support operations. Professional services cover implementation, training, managed services, and deployment support.
Runs as a single reportable software segment from Sunnyvale, with operations in the United Kingdom and India. The current product emphasis is governed knowledge that can feed service agents, contact-center workflows, and external AI tools.
Execution depends on keeping enterprise knowledge accurate, connected, and usable across service channels. The market also includes larger customer-service and platform vendors such as NICE, Verint, Salesforce, Microsoft, ServiceNow, Five9, and LivePerson.
Company facts
Target rangeAs of Sep 22, 2026
Latest analyst notes
| Date | Firm | Action | Prior | Current |
|---|---|---|---|---|
| Sep 8, 2026 | Roth Capital | Downgrade | ||
| Sep 7, 2026 | Roth Capital | Downgrade | Rating: —Target: — | Target: $7 |
EPSReportedEstimate
RevenueReportedEstimate
Balance sheet, Jun 30, 2026Cash & short-term investments $73.3M · Total debt $2.8M · Total assets $148.0M · Shareholders' equity $84.2M
- Revenue
- $22.2M
- Operating income
- $1.1M
- Net income
- $1.3M
No dividends on record.
| Institutions | 53.18% | 14.60M shares | |
|---|---|---|---|
| 109 holders · as of Jun 30, 2026 | |||
| Insiders | 42.93% | 11.78M shares | |
| 6 holders · as of Sep 16, 2026 | |||
| Other | 3.89% | 1.07M shares | |
| remainder | |||
27.45M company shares as of Sep 23, 2026 · institutions as of Jun 30, 2026 · holders as of their latest filing
Top shareholders13F · 13D/G · Form 4
| Holder | Stake | Shares | Date |
|---|---|---|---|
Ashutosh RoyInsiderdirector, 10 percent owner, officer: Chief Executive Officer | 31.94% | 8.77M | filed Feb 25, 2022 |
Oaktop Capital Management Ii, L.P.Institution | 9.73% | 2.67M | as of Jun 30, 2026 |
David L. KanenInsider | 7.52% | 2.06M | filed Apr 24, 2023 |
BlackRock, Inc.Institution | 4.65% | 1.28M | as of Jun 30, 2026 |
Acadian Asset Management LLCInstitution | 4.01% | 1.10M | as of Jun 30, 2026 |
Insider tradesForm 4
| Date | Insider | Role | Shares | Avg price |
|---|---|---|---|---|
| Sep 15, 2026 | Rao Jadcherla Chandrasekhar | officer: SVP, Products and Services | −6,000 | $5.15 |
| Feb 2, 2026 | Eric Smit | officer: Chief Financial Officer | −5,000 | $10.25 |
| Jan 2, 2026 | Eric Smit | officer: Chief Financial Officer | −5,000 | $10.24 |
| Dec 4, 2025 | Phiroz P. Darukhanavala | director | −10,500 | $10.61 |
| Dec 1, 2025 | Eric Smit | officer: Chief Financial Officer | −5,000 | $10.07 |
- NiCE (ADR)
Broad CX AI overlap across knowledge, agents, and contact center
- Salesforce
CRM service suite overlap in AI agents, knowledge, and omnichannel support
- Microsoft
Dynamics and Copilot overlap in service AI, knowledge, and automation
- ServiceNow
Workflow-centric service overlap in AI agents and knowledge
- Five9
CCaaS and agentic CX overlap in AI agents, knowledge, and analytics
CompareAfter-hours close
| Company | Price | Change | |||||
|---|---|---|---|---|---|---|---|
| eGain | $5.81 | −0.17% | $158.4M | 18.3 | 102.7 | 1.7 | −4.7% |
| NiCE (ADR) | $118.28 | −0.08% | $6.71B | 16.6 | 9.9 | 2.2 | +7.7% |
| Salesforce | $233.00 | −0.10% | $193.63B | 21.6 | 15.9 | 4.4 | +10.8% |
| Microsoft | $501.28 | +0.64% | $3.72T | 27.9 | 25.4 | 11.2 | +17.8% |
| ServiceNow | $136.86 | −0.11% | $142.34B | 86.0 | 30.2 | 9.7 | +24.0% |
| Five9 | $38.60 | −0.17% | $2.83B | 53.6 | 10.7 | 2.4 | +10.3% |
| Median | 27.9 | 15.9 | 4.4 | +10.8% |