Freshworks (FRSH)
Cloud software for IT, employee, and customer service workflows, enhanced by Freddy AI.
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Sells subscription service software for IT, employee, and customer-support workflows, led by Freshservice and Freshdesk. Device42 and FireHydrant extend IT asset and incident operations, while Freddy AI layers agents, copilots, and insights across the portfolio; subscriptions provide nearly all revenue.
Sells cloud-based service software for employee and customer workflows. Freshservice combines IT service management, operations, infrastructure, asset discovery, and enterprise service delivery; Device42 adds discovery and dependency mapping, while FireHydrant adds incident response. Freshdesk Omni unifies customer support across ticketing, messaging, and voice, with Freshsales and Freshmarketer covering sales and marketing automation.
Layers Freddy AI agents, copilots, and insights across these products, and uses shared platform services, integrations, and a marketplace to speed deployment. Free trials, self-service adoption, direct sales, and partners reach businesses from small teams to large enterprises worldwide.
Generates nearly all revenue from subscriptions, with Freshservice and Freshdesk accounting for substantially all of it. Operations are reported as a single segment; most employees are based in India, and the cloud products run in AWS regions.
Company facts
Target rangeAs of Sep 21, 2026
Latest analyst notes
| Date | Firm | Action | Prior | Current |
|---|---|---|---|---|
| Sep 14, 2026 | KeyBanc | Initiate | Rating: —Target: — | Target: $18 |
| Aug 5, 2026 | UBS | Reiterate | Rating: —Target: $11 | Target: $14 |
| Aug 5, 2026 | Robert W. Baird | Target | Target: $10 | Target: $13 |
| Aug 5, 2026 | Cantor Fitzgerald | Reiterate | Rating: —Target: $12 | Target: $15 |
| Jul 22, 2026 | Guggenheim | Initiate | Rating: — |
EPSReportedEstimate
RevenueReportedEstimate
Balance sheet, Jun 30, 2026Cash & short-term investments $664.1M · Total debt $25.6M · Total assets $1.49B · Shareholders' equity $895.9M
- Revenue
- $237.4M
- Operating income
- $6.1M
- Net income
- $3.2M
No dividends on record.
| Institutions | 82.11% | 214.24M shares | |
|---|---|---|---|
| 355 holders · as of Jun 30, 2026 | |||
| Insiders | 6.15% | 16.05M shares | |
| 14 holders · as of Sep 3, 2026 | |||
| Strategic holders | 5.92% | 15.45M shares | |
| 2 holders · as of Nov 25, 2024 | |||
| Other | 5.82% | 15.19M shares | |
| remainder | |||
260.92M company shares as of Sep 22, 2026 · institutions as of Jun 30, 2026 · holders as of their latest filing
This company has 2 share classes; every stake here is a share of the whole company.
Top shareholders13F · 13D/G · Form 4
| Holder | Stake | Shares | Date |
|---|---|---|---|
BlackRock, Inc.Institution | 7.50% | 19.56M A | as of Jun 30, 2026 |
Alphabet Inc.Institution | 6.21% | 16.21M A | as of Jun 30, 2026 |
Vanguard Portfolio Management LLCInstitution | 6.10% | 15.91M A | as of Jun 30, 2026 |
BlackRock, Inc.Strategic | 5.15% | 13.45M | filed Jan 26, 2024 |
AQR Capital Management LLCInstitution | 4.21% | 10.98M A | as of Jun 30, 2026 |
Insider tradesForm 4
| Date | Insider | Role | Shares | Avg price |
|---|---|---|---|---|
| Sep 2, 2026 | Philippa Lawrence | officer: Chief Accounting Officer | −52,767 | $13.25 |
| Jul 6, 2026 | Philippa Lawrence | officer: Chief Accounting Officer | −3,470 | $10.13 |
| Jul 2, 2026 | Jennifer H. Taylor | director | −6,618 | $10.44 |
| Jul 1, 2026 | Barry L. Padgett | director | −6,618 | $10.49 |
| Jun 17, 2026 | Philippa Lawrence | officer: Chief Accounting Officer | −10,530 | $9.18 |
- ServiceNow
Direct enterprise ITSM, ESM, and workflow platform rival
- Salesforce
Broad CRM, customer service, and AI-agent suite competitor
- Atlassian
Cloud ITSM and service-management rival through Jira
- HubSpot
Mid-market CRM and customer-service platform peer
- Microsoft
Dynamics 365 and Power Platform overlap in CRM and workflows
- Oracle
Enterprise CX and service-suite competitor
- SAP (ADR)
SAP Service Cloud overlaps in enterprise service workflows
- PagerDuty
Incident operations peer after FireHydrant expansion
Compare
| Company | Price | Change | |||||
|---|---|---|---|---|---|---|---|
| Freshworks | $12.47 | +0.14% | $3.44B | 19.3 | 16.2 | 3.8 | +16.0% |
| ServiceNow | $137.80 | +0.09% | $142.34B | 86.0 | 30.4 | 9.7 | +24.0% |
| Salesforce | $232.88 | −1.50% | $193.63B | 21.6 | 15.9 | 4.4 | +10.8% |
| Atlassian | $189.73 | −3.04% | $51.40B | — | 34.7 | 7.8 | +27.6% |
| HubSpot | $220.00 | +2.87% | $10.95B | 75.6 | 14.5 | 3.2 | +19.8% |
| Microsoft | $498.74 | −0.57% | $3.72T | 27.9 | 25.4 | 11.2 | +17.8% |
| Oracle | $149.85 | +0.87% | $427.95B | 23.3 | 17.6 | 6.0 | +29.6% |
| SAP (ADR) | $211.24 | +0.97% | $243.79B | 26.8 | 23.1 | 5.6 | +5.8% |
| PagerDuty | $14.47 | +0.07% | $1.32B | 7.2 | 10.3 | 2.7 | +0.8% |
| Median | 26.8 | 20.4 | 5.8 | +18.8% |