IBEX (IBEX)
Runs customer engagement, digital marketing, CX analytics, and AI-assisted support operations.
Something off on this page? Send us feedback.
Provides customer lifecycle experience services through ibex Connect, ibex Digital, ibex CX, Wave iX, and Augment by ibex. Revenue comes mainly from enterprise support, acquisition, analytics, and managed-service work delivered from onshore, nearshore, offshore, and work-at-home operations, with demand tied mostly to U.S.-based clients.
Provides technology-enabled customer lifecycle experience services across customer acquisition, engagement, expansion, and support. The portfolio centers on ibex Connect for customer service, technical support, revenue generation, and back-office work, with ibex Digital for marketing and e-commerce, ibex CX for surveys and analytics, Wave iX for AI-assisted customer interactions, and Augment by ibex for staff augmentation and managed services.
Delivery is split across U.S. onshore, nearshore, offshore, and work-at-home operations, while customer demand is mostly tied to U.S.-based enterprises. Execution depends on service quality, technology capability, global coverage, security, scalability, and price in a fragmented market that also includes clients' in-house teams.
Reports one operating and reportable segment.
Company facts
Target rangeAs of Sep 21, 2026
Latest analyst notes
| Date | Firm | Action | Prior | Current |
|---|---|---|---|---|
| May 12, 2025 | Baird | Downgrade |
EPSReportedEstimate
RevenueReportedEstimate
Balance sheet, Jun 30, 2026Cash & short-term investments $32.6M · Total debt $62.4M · Total assets $309.1M · Shareholders' equity $170.2M
- Revenue
- $164.3M
- Operating income
- $9.8M
- Net income
- $8.7M
No dividends on record.
| Institutions | 79.82% | 10.60M shares | |
|---|---|---|---|
| 156 holders · as of Jun 30, 2026 | |||
| Insiders | 16.36% | 2.17M shares | |
| 20 holders · as of Sep 16, 2026 | |||
| Strategic holders | 13.04% | 1.73M shares | |
| 1 holder · as of Nov 21, 2024 | |||
| Adds to | 109.22% | ||
13.28M company shares as of Sep 22, 2026 · institutions as of Jun 30, 2026 · holders as of their latest filing
These groups come from separate filings that can overlap, so they add to 109.22%; nothing is left for Other.
Top shareholders13F · 13D/G · Form 4
| Holder | Stake | Shares | Date |
|---|---|---|---|
Resource Group International LtdStrategicdirector, 10 percent owner | 13.04% | 1.73M | filed Nov 21, 2024 |
GEM II G.P. L.P. PineBridgeInsider10 percent owner | 9.86% | 1.31M | filed Dec 17, 2024 |
BlackRock, Inc.Institution | 7.80% | 1.04M | as of Jun 30, 2026 |
American Century Companies IncInstitution | 3.85% | 510,633 | as of Jun 30, 2026 |
Dimensional Fund Advisors LPInstitution | 2.90% | 385,153 | as of Jun 30, 2026 |
Insider tradesForm 4
| Date | Insider | Role | Shares | Avg price |
|---|---|---|---|---|
| Sep 15, 2026 | Daniella Ballou-Aares | director | −1,500 | $40.29 |
| Sep 15, 2026 | Julie K. Casteel | officer: Chief Sales/Marketing Officer | −17,474 | $40.41 |
| Sep 16, 2026 | Christina Alice Trofimuk-O'Connor | officer: Chief Legal Officer | −2,376 | $39.34 |
| Sep 15, 2026 | Christina Alice Trofimuk-O'Connor | officer: Chief Legal Officer | −7,500 | $40.30 |
| Sep 15, 2026 | Robert Thomas Dechant | director, officer: Chief Executive Officer | −25,000 | $39.99 |
- Concentrix
Global CX and digital-operations outsourcer at much larger scale
- TTEC
CX specialist spanning AI contact-center tech and managed engagement
- TaskUs
Digital CX and AI-services outsourcer for technology-led clients
- Genpact
Process and AI operations provider competing in digital BPO
- Conduent
CXM and BPaaS provider with large customer-interaction volumes
- ExlService
Data, AI, and digital-operations provider overlapping in AI-led BPO
Compare
| Company | Price | Change | |||||
|---|---|---|---|---|---|---|---|
| IBEX | $40.75 | +0.49% | $542.9M | 13.0 | 11.0 | 0.8 | +11.6% |
| Concentrix | $28.91 | +5.01% | $1.68B | — | 2.6 | 0.2 | +1.9% |
| TTEC | $1.23 | 0.00% | $59.6M | — | 1.0 | 0.0 | −11.3% |
| TaskUs | $8.46 | −2.25% | $780.3M | 7.5 | 6.1 | 0.6 | +5.0% |
| Genpact | $33.38 | −2.05% | $5.78B | 10.1 | 7.8 | 1.1 | +7.1% |
| Conduent | $1.63 | −0.31% | $252.8M | — | — | 0.1 | −29.7% |
| ExlService | $34.90 | −1.01% | $5.35B | 22.2 | 14.6 | 2.4 | +15.6% |
| Median | 10.1 | 6.1 | 0.4 | +3.5% |